Understand the whole handoff.
We map the journey of an order, item, task, or exception with the people who handle it. A workshop is useful, but observation, real transactions, and the awkward edge cases tell us where effort and risk accumulate.
We connect that operating picture to WMS configuration, custom logic, interfaces, reporting, and infrastructure. This helps distinguish a training issue from a design gap—and a local fix from a dependency that needs a broader change.





